Frequently Asked Questions

When do I get my order?

Every item sold displays a message about the availability, this can be found underneath the pricing. Here is a breakdown of what the availability messages mean: All orders with the display message "Available Today for In-Store Pickup or Shipping" will ship out the same day of the order and or can be picked up the same day of the order. If "In-Store Pickup'' is selected, please wait to receive an email stating it's ready for pickup. We are only capable of updating inventory once a day and we do this every morning. In some instances we may have to contact you if an item sells out before your order was placed as the order will now take 1-3 business days for us to receive. If the item's availability message says vendor has stock, it will take us 1-3 business days to receive the item in most instances, once we get the items we will arrange shipment the same day. In some instances where there is only stock in a different states warehouse, it will take 5-7 business days for us to receive the item, if this is ever the case we will email you about the delays. If an item's availability message says "This product is out of stock In-Store and at the Vendor", sign up for email notifications on that items page and you will be notified once it is back in stock.  In some instances, it could take 1-2 days to ship after the order is placed to arrange shipments, this is generally for freight orders only. We value your business and pride ourselves on getting your order to you as fast as possible.

How can I track the shipping?

You will be able to track your shipment by logging into your account and viewing your order. In addition to this, an email is sent to you once the order ships and that will include tracking.

How can I return my order?

All online orders can be returned by the customer at their expense within 15 days of purchase with a few exceptions, orders that state vendor has stock and will ship in 1-3 business days are all items we do not stock, these items can be returned if initiated within 7 business days of receiving the order. All items must return to us in the same new sellable condition they were sent to you. Because of the sensitive nature of some items, we cannot accept back nutrients, ph up and down, cloning gels, or living Beneficial’s. Other items we cannot accept back are special order items such as custom-made rolling benches, or AC units. All returned items will require a 20% restocking fee. The restocking fee is not to put the items back on our shelves but is a fee our suppliers charge us to send them back the returned items 

Can I change the shipping method once the order has been placed?

Please contact us at service@premierhydro.com to modify orders after they have been placed. We will do what we can to accommodate.

How do I sign up to become a wholesale customer?

In order to be considered for wholesale pricing, you have to be a commercial grower. Commercial growers are buying in large volumes and doing so often. Set up an account and contact us!  We can discuss whether or not you fit into this price grouping.

How soon can I pick up my order?

When an order is ready to be picked up, an email will be sent to you informing you the order is awaiting pickup. Feel free to reach out to us before the email to let us know that you placed an order and a time that you would like to pick it up and we will do our best to accommodate your schedule.