Shipping
Where we ship
We ship to the lower 48 US states — the 48 contiguous states plus the District of Columbia. We do not ship to Alaska, Hawaii, US territories, or any address outside the United States. The actual shipping price is calculated at checkout based on weight, dimensions, and destination — no surprise add-ons after you order.
How fast
Most orders ship within 1–3 business days from our supplier warehouses. Transit time after that is typically 3–7 business days. Larger items (AC, dehumidifiers, complete systems, large reservoirs) can take longer, and the supplier ship-out window for those is sometimes 3–5 business days instead of 1–3. When you check out, the cart shows you a shipping estimate range. When your order ships, you receive a tracking email with the carrier-specific delivery date.
Carriers and tracking
We use the major US carriers (UPS, FedEx, USPS) depending on the supplier and the item. Orders ship either directly from our own warehouses across the states or from our suppliers’ warehouses, depending on the item. Tracking is automatic — you do not have to ask for it. Orders that include items from multiple suppliers may arrive in separate packages, on different days. You will get a tracking number per package. This is normal and expected — it is not a sign that anything has gone wrong.
Customs, duty, and surprise fees — what to expect
None. Premier Hydro is a US-based retailer, our orders ship from US suppliers to US addresses, and there are no border crossings to declare. There is no customs paperwork, no import duty, no surprise carrier-charged fees at the door.
If you have shopped indoor-gardening gear from international marketplaces in the past, you have probably seen the customs invoice arrive separately, sometimes weeks later. That does not happen here. The price you see at checkout is the full price.
Address changes and split shipments
If you need to change your shipping address after placing the order, message us as quickly as you can. If the order has not yet shipped from the supplier, we can update it. Once it is in the carrier network, address changes are limited and sometimes not possible.
If your order arrives in multiple packages and one is missing, message us — most of the time the missing package is on a separate tracking number we can share. In the rare case of a real loss, we file a claim with the carrier and either replace the item or refund it.
Returns
Painless 30-Day Returns
If something is not right, message us within 30 days of delivery and we will help. There are no restocking fees on standard returns. We do not require a long-form ‘why are you returning this’ questionnaire. We do ask that returnable items come back unused, in original packaging where applicable.
What is returnable
Most products in original, unused condition with packaging are returnable. This includes: tents, fans, lights still in factory packaging, unopened nutrient bottles, unused fabric pots, sealed media bags, and tools that have not been used.
What is not returnable
For safety and resale reasons, the following are typically not returnable once opened or installed:
- Opened or partially-used nutrient bottles, pH solutions, additives
- Calibrated meters that have been used in solution
- Electrical items that have been wired into a system
- Custom-cut ducting
- CO₂ tanks and refills (regulatory/safety)
If your item falls into one of these categories and there is a defect or damage, message us — defects and damages are handled separately from regular returns and are usually replaced or refunded regardless of the category.
How returns work
- Message us with your order number and the reason for the return. Email:
info@premierhydroshop.com. We respond within 24 hours, every business day. - We send back return instructions and the correct return address. Different items go back to different supplier warehouses — please do not ship anything back without contacting us first.
- Pack the item in original packaging where applicable, ship it back via your own carrier, and forward the tracking number to us.
- Once we (or the supplier) receive and inspect the item, we process the refund within 2–3 business days. Your bank or card issuer typically takes another 3–10 business days to make the refund visible on your statement.
Damaged or defective on arrival
If your order arrives damaged or defective, message us immediately with photos of the item, the packaging, and the shipping label. Damaged-on-arrival cases are handled fast — usually a replacement is sent and the damaged item is either picked up by the carrier or written off, depending on the value.
Manufacturer warranty claims (a product that fails after working initially) are also handled by us — you do not have to chase the manufacturer yourself. Message us with your order number and a description of the issue.
Wrong item received
Message us with your order number and a photo of what arrived. Wrong-item cases are corrected fast — we ship the correct item and arrange the return of the wrong item separately.