Welcome to all new Premier Hydro Store! If you created a customer account prior to 01/20/2021 you will need to update your password.

Frequently Asked Questions

Choose from the topics below or scroll down to view our frequently asked questions.


When do I get my order?

Most orders are shipped out the same day, but in some instances it could take 1-2 days to ship after the order is placed. It could take longer to ship if any item is temporarily out of stock in our state, and at that time we will do everything we can to get those items shipped from another state’s warehouse. Please understand some orders may come in separate shipments if an item is shipped from another warehouse because it is out of stock in our state. We value your business and pride ourselves on getting your order to you as fast as possible.

How can I track the shipping?

You will be able to track your shipment by logging into your account and viewing your order. In addition to this, an email is sent to you once the order ships and that will include tracking.

Returns & Exchanges

How can I return my order?

All online orders can be returned by the customer at their expense within 15 days of purchase with a few exceptions, orders that state vendor has stock and will ship in 1-3 business days are all items we do not stock, these items can be returned if initiated within 7 business days of receiving the order. All items must return to us in the same new sellable condition they were sent to you. Because of the sensitive nature of some items, we cannot accept back nutrients, ph up and down, cloning gels, or living Beneficial’s. Other items we cannot accept back are special order items such as custom-made rolling benches, or AC units. All returned items will require a 20% restocking fee. The restocking fee is not to put the items back on our shelves but is a fee our suppliers charge us to send them back the returned items 

Can I change the shipping method once the order has been placed?

Please contact us at to modify orders after they have been placed. We will do what we can to accommodate.


How do I sign up to become a wholesale customer?

In order to be considered for wholesale pricing, you have to be a commercial grower. Commercial growers are buying in large volumes and doing so often. Set up an account and contact us!  We can discuss whether or not you fit into this price grouping.

How soon can I pick up my order?

When an order is ready to be picked up, an email will be sent to you informing you the order is awaiting pickup. Feel free to reach out to us before the email to let us know that you placed an order and a time that you would like to pick it up and we will do our best to accommodate your schedule. 

Reach out to us!